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Our Guarantee
Your Satisfaction is Guarenteeed.

We want you to feel assured that the product you purchase from us meets your expectations of quality, beauty and performance. If you are not satisfied, and we are unable to meet your needs, we will refund your purchase price upon return of merchandise. This Satisfaction Guarantee is for 30 days from the date you recieve your merchandise. Other Manufacturer's warranties may extend well beyond this time. Such guarantees are explained on individual product pages in our e-store. Shipping costs will not be included in amount of refund. Cost of shipping to return merchandise is the customers responsibilty. 

Our Local Customers, that use our Installation Service get the same Satisfaction Guarantee as stated above. In addition we also return any shipping cost you may have paid, if you are not satisfied with our product or service. That's right, our 30 Day Satisfaction Guarantee policy for local customers utilizing our Installation Service can recieve 100% of their money back, after we retrieve our product. With a guarantee like this, you can bet we will do everything we can to make you happy. That's not all, We also guarantee that your Curbside Post will remain standing level and proud for a minimum of one year from the date of installation. If any natural shifting occurs to the post during the first year, we will realign your post, free of charge. Please understand this does not include damages due to storms, traffic accidents, or other outside causes. Because you are such a great customer, we will also be available for any servicing required for years to come, at a very minimal service fee.

Custom and Novelty Mailboxes are Postmaster General Approved Mailboxes which have been altered by artists and craftsman. These alterations may void manufacturers warranty. Excellent Mailbox will Guarantee performance of these products for one year from date of purchase. Because each of these products have been detailed individually, there will be differences in your product verses the one shown in our store. We do not offer a Guarantee of Satisfaction on the visual appearence of these specialty products. If however there are obvious defects in artist's and craftsman's work we may honor a return. Shipping and Return Shipping policies remain as stated above.

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